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Privacy Policy

Last updated: 【18 Sep 2026】

This Privacy Policy and Personal Information Collection Statement (the “Privacy Policy”) explains how Lamode Holding Limited (“Lamode”, “we”, “us” or “our”) collects, uses, holds, discloses and protects personal data.

MARISSA CHIARA is a fashion brand operated by Lamode Holding Limited. This Privacy Policy applies to the official MARISSA CHIARA website at www.marissachiara.it (the “Website”), purchases made through the Website, and communications with us relating to MARISSA CHIARA.

Please read this Privacy Policy carefully. By providing personal data to us or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identity and contact information, including your name, title, telephone number, email address, billing address, delivery address and other contact information you provide to us;

Account information, including account username, password and account preferences, where you create an account on the Website;

Order and transaction information, including order number, products ordered, size, colour, quantity, purchase date, payment status, delivery information, refund or exchange information and communications concerning your order;

Payment-related information, including transaction reference, payment method, payment status and limited payment details provided by our payment service providers. We do not ordinarily store full payment-card numbers, CVV codes or other complete card credentials;

Customer-service communications, including enquiries, feedback, complaints, photographs, videos and other information you provide when contacting us by email, telephone, WhatsApp, social-media channels or other means;

Marketing preferences, including whether you have consented to receive marketing communications, your subscription status and unsubscribe or opt-out requests; and

Technical and usage information, including IP address, browser type, device type, operating system, language settings, approximate location derived from IP address, referring pages, pages viewed, interactions with the Website, cookies and similar technologies.

We do not intentionally collect personal data that is not reasonably necessary for the purposes described in this Privacy Policy.

2. How We Collect Personal Data

We may collect personal data directly from you when you:

Browse or use the Website;

  • Create an account or sign in to the Website;

  • Add products to a shopping cart, place an order or make a payment;

  • Request delivery, exchange, refund or other after-sales support;

  • Contact us by email, telephone, WhatsApp, social media or another communication channel;

  • Subscribe to marketing, promotions, newsletters or other communications;

  • Participate in surveys, promotions, events or customer-feedback activities; or

  • Otherwise voluntarily provide personal data to us.


We may also receive limited personal data from payment service providers, delivery partners, e-commerce platform providers and other service providers where necessary to process an order, deliver products, prevent fraud, provide customer service, operate the Website or comply with legal obligations.

3. Whether Providing Personal Data Is Voluntary

Providing personal data is generally voluntary. However, certain information is necessary for us to process your order, receive or verify payment, arrange delivery, respond to a request, provide customer service or comply with legal obligations.

If you do not provide the required personal data, we may be unable to process your order, deliver products, provide the requested service or respond fully to your enquiry.

4. Purposes for Which We Use Personal Data

We may use your personal data for the following purposes:
 

  • Processing and fulfilling orders, including maintaining shopping carts, confirming orders, processing payments, arranging delivery, handling exchanges, returns and refunds, and communicating about an order;

  • Creating, administering and securing customer accounts;

  • Providing customer service and responding to enquiries, feedback, complaints and requests;

  • Verifying transactions, preventing fraud, unauthorised transactions, misuse, security incidents and other unlawful or improper activity;

  • Operating, maintaining, securing, analysing and improving the Website, our products, services and customer experience;

  • Managing promotions, customer surveys, events and other activities in which you choose to participate;

  • Sending direct-marketing communications about MARISSA CHIARA fashion products, promotions, offers and events, but only where we have obtained the consent required by applicable law;

  • Establishing, exercising or defending legal claims, and protecting the rights, property and safety of Lamode, our customers and others;

  • Complying with applicable legal, regulatory, accounting, tax, audit, payment-provider and record-keeping requirements; and

  • Any other purpose directly related to the purposes above, or otherwise with your consent where required


5. Direct Marketing

We may use your name, telephone number, email address, postal address, purchase history and marketing preferences to send you direct-marketing communications relating to MARISSA CHIARA fashion products, promotions, offers and events.

We will not use your personal data for direct marketing unless we have provided the information required by applicable law and obtained your consent or indication of no objection where required.

We do not provide your personal data to third parties for their own direct-marketing purposes.

You may withdraw your consent or opt out of direct marketing at any time, free of charge, by:

Using the unsubscribe option in a marketing email, where available; or

Emailing info@marissachiara.it with the subject line “Unsubscribe”.

Opting out of marketing will not affect essential non-marketing communications about your order, payment, delivery, account, exchange, refund or customer-service request.

6. Cookies and Similar Technologies

The Website may use cookies, local storage, server logs and similar technologies that are necessary for the Website to operate properly.

These technologies may be used to:
 

  • Enable essential Website functions, including security, shopping-cart operation, checkout, account login and fraud prevention;

  • Remember choices and preferences, such as language, region or items placed in your shopping cart;

  • Maintain and improve the performance, security and functionality of the Website; and

  • Investigate technical issues and prevent misuse of the Website.


You may manage, block or delete cookies through your browser settings. However, if you block or disable strictly necessary cookies, certain functions of the Website, including the shopping cart, checkout, account login and security features, may not work properly.

We do not use cookies for advertising, behavioural profiling or third-party marketing purposes unless we provide appropriate notice and, where required by applicable law, obtain your consent before doing so.

7. Who We May Share Personal Data With

We may disclose or transfer personal data, on a need-to-know basis and only for the purposes described in this Privacy Policy, to:
 

  • Payment service providers, acquiring banks and payment partners, including QFPay where used, to process payments, refunds, transaction verification, fraud prevention and payment disputes;

  • Delivery, logistics and fulfilment providers, including SF Express where used, to dispatch and deliver your order and handle delivery enquiries;

  • E-commerce platform, website-hosting, cloud, IT, security, communications, analytics, marketing and customer-service providers that help us operate the Website and our business;

  • Professional advisers, including lawyers, accountants, auditors and insurers, where necessary;

  • Government authorities, regulators, law-enforcement agencies, courts or other parties where disclosure is required or permitted by law, or is necessary to establish, exercise or defend legal rights; and

  • A purchaser, successor, adviser or other relevant party in connection with a merger, acquisition, financing, sale, restructuring or transfer of all or part of our business or assets.


We require our service providers, where appropriate, to process personal data only for authorised purposes and to apply reasonable safeguards to protect it.

8. International Transfers

Some of our service providers may process or store personal data outside Hong Kong. Where this occurs, we will take reasonable steps to ensure that personal data is handled with an appropriate level of protection and in accordance with applicable legal requirements.

9. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to process transactions, provide customer service, resolve disputes, enforce our agreements and comply with legal, accounting, tax, regulatory and record-keeping obligations.

When personal data is no longer required, we will delete, anonymise or otherwise securely dispose of it, unless retention is required or permitted by applicable law.

10. Security of Personal Data

We take reasonable technical, administrative and organisational measures to protect personal data against unauthorised or accidental access, processing, loss, erasure, use, modification or disclosure.

However, no internet transmission, electronic storage system or security measure is completely secure. You should take reasonable precautions when using the Website, including keeping your account credentials confidential and promptly notifying us if you suspect unauthorised use of your account or personal data.

11. Your Personal Data Rights

Subject to applicable law, you may request access to and correction of personal data that we hold about you. You may also withdraw consent for direct marketing as described in Section 5.

To make an access or correction request, please email info@marissachiara.it with the subject line “Personal Data Access / Correction Request”. We may ask for information reasonably necessary to verify your identity and process the request.

We will handle requests in accordance with applicable law. Under Hong Kong’s Personal Data (Privacy) Ordinance, a data access request is generally required to be handled within 40 days of receipt, subject to applicable exceptions. A reasonable fee may be charged for a data access request where permitted by law; we will notify you before charging any such fee.

12. Third-Party Websites and Services

The Website may contain links to third-party websites, social-media platforms or services. This Privacy Policy does not apply to those third parties. Their collection and handling of personal data are governed by their own privacy policies and terms, and we are not responsible for their privacy practices.

13. Children’s Privacy

The Website is not intended for persons under the age of 16. We do not knowingly collect personal data from a person under 16 without appropriate parental or guardian involvement. If you believe that a child has provided personal data to us without appropriate consent, please contact us at info@marissachiara.it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on the Website with the “Last updated” date shown at the top of this page.

Where a change is material, we will take reasonable steps to provide additional notice where appropriate.

15. Contact Us

If you have questions about this Privacy Policy, wish to make a personal-data access or correction request, or wish to withdraw consent for direct marketing, please contact:

Lamode Holding Limited
Trading as MARISSA CHIARA
Email: info@marissachiara.it

If there is any inconsistency between language versions of this Privacy Policy, the English version shall prevail.

© 2026 by Lamode Holding Limited. All Rights Reserved.

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