Last updated: 【18 Sep 2026】

​

This Shipping Policy applies to all purchases made through the official MARISSA CHIARA website at www.marissachiara.it (the “Website”).

​

MARISSA CHIARA is a fashion brand operated by Lamode Holding Limited. (the “Company”, “we”, “us” or “our”).

Please read this Shipping Policy together with our Terms of Use and Refund / Exchange Policy.

​

1. DELIVERY AREA

​

We currently offer delivery within Hong Kong only.

We do not currently offer international delivery through the Website. If international delivery becomes available in the future, the applicable delivery charges, estimated delivery times, customs duties, taxes and other terms will be shown or communicated before you complete your order.

​

2. SHIPPING CHARGES

​

Delivery charges will be calculated and displayed at checkout before you complete payment.

Shipping fees may vary depending on the delivery address, order weight, parcel size, delivery method and any applicable courier charges.

​

Additional charges for remote-area delivery, re-delivery, re-routing, address changes, special delivery arrangements or other courier-related services may be charged to the customer where applicable. We will inform you where reasonably practicable before arranging any additional charge.

​

3. ORDER PROCESSING AND DELIVERY TIME

​

Orders are normally packed and dispatched from Monday to Saturday, between 10:00 a.m. and 6:00 p.m., excluding public holidays.

​

After your payment has been successfully confirmed, please allow approximately 【1–2】 business days for order processing and dispatch.

​

Once your order has been dispatched, delivery within Hong Kong normally takes approximately 2–3 business days.

​

All delivery timeframes are estimates only. Delivery may take longer due to order volume, public holidays, adverse weather, traffic conditions, remote-area arrangements, courier operational issues, incorrect delivery information or other circumstances outside our reasonable control.

​

For pre-order, made-to-order, limited-release or otherwise specially identified items, the estimated dispatch or delivery period will be stated on the relevant product page or otherwise communicated to you.

​

4. DELIVERY PARTNER

​

Orders are normally delivered by SF Express (Hong Kong), or another delivery partner selected by us where necessary.

We reserve the right to use an alternative delivery provider where this is reasonably required for operational reasons, delivery-area coverage, parcel size, delivery capacity or other reasonable circumstances.

​

5. SHIPPING CONFIRMATION AND ORDER TRACKING

​

After your order has been dispatched, you will receive a shipping confirmation email containing the delivery information and tracking number, where available.

​

You may track your shipment through the courier’s official tracking website. For SF Express shipments, please use the official SF Express Hong Kong tracking service:

https://htm.sf-express.com/hk/en/dynamic_function/waybill/

​

Please allow time for the courier’s tracking system to update. A tracking number may not show any record immediately after dispatch because tracking information requires time to be synchronised by the courier.

​

6. DELIVERY REQUESTS AND CHANGES

​

After you receive the tracking number, you may contact the relevant courier directly to enquire about delivery status or request a delivery arrangement, subject to the courier’s own service availability and terms.

​

For SF Express Hong Kong delivery enquiries, please contact SF Express at +852 2730 0273.

​

Any request to change a delivery address, delivery date, delivery time, collection point or other delivery arrangement is subject to the courier’s approval and may result in delay, additional charges or other restrictions.

​

While we and our delivery partners will make reasonable efforts to accommodate delivery requests, we cannot guarantee that every request can be fulfilled.

​

7. CUSTOMER RESPONSIBILITIES

​

You are responsible for providing complete, accurate and current delivery and contact information at checkout, including the recipient’s name, telephone number and delivery address.

​

Please ensure that the recipient is available to receive the parcel at the specified delivery address where required by the delivery method.

​

We are not responsible for delays, failed deliveries, returned parcels, additional delivery charges, loss or other issues caused by:

• an incorrect, incomplete or inaccessible delivery address;

• incorrect recipient contact information;

• the recipient being unavailable, refusing delivery or failing to collect

• a parcel within the courier’s stated collection period;

• a customer-requested change to delivery details after dispatch; or

• circumstances outside our reasonable control.

• ​

Any re-delivery, re-routing, storage, return-to-sender or additional delivery costs charged by the courier in these circumstances may be payable by the customer.

​

8. MISSED DELIVERY

​

If delivery cannot be completed at the specified address, the courier may contact you, leave a delivery notice, arrange another delivery attempt, redirect the parcel to a collection point or return the parcel to us, subject to the courier’s operating procedures.

​

Please check your shipping confirmation email and tracking updates for the courier’s contact details and instructions. You may contact the courier directly to arrange collection, re-delivery or another available delivery option.

​

If a parcel is returned to us because delivery could not be completed due to customer-provided information, failure to receive delivery, refusal of delivery or failure to collect the parcel, we may contact you to arrange re-delivery at your cost.

​

9. DELIVERY DELAYS, LOST PARCELS AND DAMAGED PARCELS

​

We will make reasonable efforts to assist with delivery enquiries. If your tracking information indicates an unusual delay, if you have not received your parcel within a reasonable time after the estimated delivery period, or if you receive a parcel that appears visibly damaged, please contact us promptly at info@marissachiara.it.

​

Please provide your order number, delivery information, relevant photographs and any other information reasonably requested by us. We may investigate the matter with the delivery partner and provide an appropriate solution in accordance with our Refund / Exchange Policy and applicable law.

​

10. CONTACT US

​

For order, delivery or shipping enquiries, please contact:

Lamode Holding Limited
Trading as MARISSA CHIARA
Email: info@marissachiara.it