Terms of use
Last updated: 【18 Sep 2026】
Welcome to MARISSA CHIARA, available at www.marissachiara.it
(the “Website”).
MARISSA CHIARA is a fashion brand operated by Lamode Holding Limited. (the “Company”, “we”, “us” or “our”). These Terms of Use, together with our Privacy Policy, Refund / Exchange Policy and Delivery Policy, govern your access to and use of the Website and your purchase of products through the Website.
By accessing, browsing, creating an account or placing an order through the Website, you confirm that you have read, understood and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use the Website or place an order.
1. COMPANY INFORMATION
Brand: MARISSA CHIARA
Website: www.marissachiara.it
Website operator: Lamode Holding Limited.
Customer Service Email: info@marissachiara.it
Customer Service Hours: 10:00 - 19:00
2. PRODUCTS AND PRODUCT INFORMATION
MARISSA CHIARA offers fashion apparel and related clothing products for men and women.
We make reasonable efforts to ensure that product descriptions, product images, prices, sizes, colours, availability and other information shown on the Website are accurate and up to date.
Product photographs are provided for illustration purposes. Actual colours, fabric textures, patterns, finishes and appearance may differ slightly due to lighting, photography, production variations, and the settings, quality and calibration of your device or monitor.
Measurements and size information are provided as a guide only. Minor variations may occur due to the method of measurement and manufacturing process. Please review the relevant size guide carefully before placing an order. If you need assistance with sizing, please contact our customer service team before purchase.
We reserve the right to amend, update, suspend, discontinue, remove or limit the availability of any product, size, colour, price, promotion, content or Website feature at any time, subject to applicable law and without affecting orders that have already been accepted by us.
3. PRICES AND CURRENCY
Unless otherwise stated, all prices displayed on the Website are in 【HKD】.
Applicable delivery charges, discounts, promotional deductions and other charges will be displayed before payment is completed. You are responsible for checking the final order details, including product size, colour, quantity, delivery address and total amount payable, before submitting your order.
We may correct obvious pricing, product-description, stock, technical or typographical errors. If an error affects an order you have placed, we will contact you as soon as reasonably practicable and give you the option to proceed on the corrected terms or cancel the order for a refund of any amount paid.
4. ORDERS AND CONTRACT FORMATION
When you submit an order through the Website, you are making an offer to purchase the selected products in accordance with these Terms of Use.
An order confirmation email or on-screen acknowledgement only confirms that we have received your order. It does not mean that your order has been accepted.
A contract between you and Lamode Holding Limited. is formed only when we send you a dispatch confirmation email, or otherwise expressly confirm that your order has been accepted.
We may refuse, cancel or limit an order where reasonably necessary, including where:
- A product, size or colour is unavailable or subject to inventory limits;
- There is an obvious error in price, promotion, product information, delivery charge or other Website information;
- Payment cannot be authorised, verified or successfully completed;
- Order, delivery or contact information is incomplete or inaccurate;
- We reasonably suspect fraud, unauthorised payment, resale, abuse of promotions or other improper activity;
- We cannot fulfil the order due to legal, regulatory, payment-provider, sanctions, security or risk-management requirements.
If we cancel an order after payment has been received, we will process an applicable refund in accordance with our Refund / Exchange Policy.
5. PAYMENT
Payment is processed through third-party payment service providers. By submitting payment information, you represent and warrant that you are authorised to use the selected payment method.
We do not ordinarily store your full payment-card number, CVV or other complete payment credentials. Payment processing is subject to the terms, security procedures and privacy policies of the relevant payment service provider.
We may carry out reasonable verification checks to protect customers and prevent fraudulent or unauthorised transactions. This may delay order processing or delivery.
6. DELIVERY
Delivery, shipping, dispatch, fulfilment and applicable delivery charges are governed by our Delivery Policy, which forms part of these Terms of Use.
You are responsible for providing complete and accurate delivery and contact information. We are not responsible for delays, failed delivery, additional charges or losses resulting from an incorrect address, an unavailable recipient, refusal of delivery, failure to collect a parcel, or circumstances outside our reasonable control.
Where an item is identified as pre-order, made-to-order or limited release, the estimated dispatch or delivery period will be shown on the relevant product page or otherwise communicated to you. Any stated timeframe is an estimate unless expressly stated otherwise.
7. RETURNS, EXCHANGES, REFUNDS AND CANCELLATIONS
Returns, exchanges, refunds and order cancellations are governed by our Refund / Exchange Policy, which forms part of these Terms of Use.
Nothing in these Terms of Use or in any Website policy is intended to exclude or limit rights which cannot lawfully be excluded or limited, including rights relating to goods that are faulty, incorrectly supplied, not as described, or not fit for their intended purpose.
8. USER RESPONSIBILITIES
You agree that you will:
- Provide accurate, current and complete account, order, delivery, contact and payment information;
- Use the Website only for lawful purposes and in accordance with these Terms of Use;
- Not submit fraudulent orders, make unauthorised payments, abuse discounts or promotions, or engage in conduct that may harm the Company, other customers or third parties;
- Not misuse the Website, interfere with its operation or security, or attempt to gain unauthorised access to the Website, its systems, customer accounts or data;
- Not use bots, scripts, automated tools or other methods to scrape, copy, disrupt or overload the Website without our prior written consent.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, all content on the Website, including text, product images, photographs, logos, trademarks, graphics, videos, layouts, designs and other materials, is owned by or licensed to Lamode Holding Limited. and/or its licensors and is protected by applicable intellectual-property laws.
You may use the Website for personal, non-commercial shopping purposes only. You must not reproduce, modify, distribute, display, publish, sell, exploit or create derivative works from any Website content without our prior written consent.
All third-party trademarks and materials displayed on the Website remain the property of their respective owners.
10. THIRD-PARTY SERVICES AND LINKS
The Website may contain links to, integrations with, or content provided by third-party websites, payment providers, delivery providers, social media platforms or other services.
These third-party services are not under our control. Their use is subject to their own terms, policies and privacy practices. We do not endorse, guarantee or accept responsibility for third-party websites, services, content, products, security practices, availability or data-handling practices.
11. DISCLAIMER AND LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the Website will always be uninterrupted, secure, error-free, free of harmful components, or suitable for every device or purpose.
We do not warrant that all Website content will always be complete, accurate or current. However, this does not affect our responsibility to provide products that conform to their description and any rights you may have under applicable law.
To the fullest extent permitted by law, Lamode Holding Limited. shall not be liable for any indirect, incidental, special, consequential or punitive loss or damage arising from or connected with your use of, or inability to use, the Website, except where such liability cannot lawfully be excluded or limited.
Nothing in these Terms of Use excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.
12. WEBSITE AVAILABILITY
We make reasonable efforts to keep the Website available and functioning properly. However, access may occasionally be interrupted or restricted due to maintenance, updates, technical issues, network failure, security measures or events outside our reasonable control.
We may suspend, restrict or discontinue all or part of the Website when reasonably necessary, including for maintenance, security, legal or operational reasons.
13. PRIVACY
Our collection and use of personal data are governed by our Privacy Policy. Please read the Privacy Policy carefully before using the Website or submitting an order.
14. CHANGES TO THESE TERMS
We may update these Terms of Use from time to time. The revised version will be posted on this page with an updated “Last updated” date. Your continued use of the Website after updated Terms of Use are posted constitutes your acceptance of the revised Terms of Use.
15. GOVERNING LAW AND JURISDICTION
These Terms of Use are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
The courts of Hong Kong shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms of Use, the Website, or an order placed through the Website.
16. CONTACT US
If you have questions about these Terms of Use, an order, or the Website, please contact:
Lamode Holding Limited.
Trading as MARISSA CHIARA
Email: info@marissachiara.it