Last updated: 【18 Sep 2026】

This Refund / Exchange Policy applies to purchases made through the official MARISSA CHIARA website at www.marissachiara.it (the “Website”). MARISSA CHIARA is a brand operated by Lamode Holding Limited. (the “Company”, “we”, “us” or “our”).

Please read this policy carefully before placing an order. This policy should be read together with our Terms of Use, Privacy Policy and Delivery Policy.

Nothing in this policy is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable law.

1. General Conditions

We accept exchange or return requests only for products that are defective, damaged, incorrectly supplied, or materially different from the confirmed order, subject to the procedures and time limits set out below.

All requests must be submitted within the applicable period from the date on which you receive the product. Please do not return any item before you have received our written approval and return instructions.

To make a request, email our Customer Service Team at info@marissachiara.it.

2. Hong Kong Orders — Exchange for Defective or Incorrect Items

For orders delivered within Hong Kong, an exchange may be requested within 7 calendar days after you receive the product if the product is defective, damaged, incorrectly supplied, or materially different from the confirmed order.

2.1 How to request an exchange

Within 7 calendar days after receipt, please email info@marissachiara.it and provide:

• Your full name;

• Your contact telephone number;

• Your order number;

• The SKU of the item you wish to exchange, as shown on your receipt or order confirmation;

A clear description of the issue and reason for the exchange; and

Clear photographs or videos showing the defect, damage, incorrect item, or other relevant issue.

The returned product must retain all original tags and must be in its original, unused and resalable condition, except to the extent reasonably necessary to inspect a defect or error.

2.2 Approval and return instructions

After we receive and conduct an initial review of your request, we will notify you by email whether the request is approved in principle and provide the relevant exchange instructions.

If your request is approved, you must return the item, together with the original receipt or order confirmation, within 7 calendar days after receiving our return / exchange instruction email. You may return the item to the designated MARISSA CHIARA store or send it to the return address stated in our email.

2.3 Exchange arrangement

Once we receive and inspect the returned item and confirm that it meets the conditions of this policy, we will arrange an exchange.

An exchange is subject to product availability. Where the original item is unavailable, we may offer a replacement item, store credit, or another reasonable solution, where appropriate.

If you choose a replacement item with a higher price than the original item, you must pay the price difference. At present, exchanges are only available for an item of the same value or a higher value than the original item. No cash refund or credit will be given for any price difference where the replacement item is of a lower value.

Except where the product is defective, damaged, incorrectly supplied, or otherwise required by applicable law, delivery, return, re-delivery and any related charges are not refundable and may be payable by you.

3. Overseas Orders — Return and Refund for Defective or Incorrect Items

For orders delivered outside Hong Kong, a return and refund may be requested within 7 calendar days after you receive the product if the product is defective, damaged, incorrectly supplied, or materially different from the confirmed order.

3.1 How to request a return

Within 7 calendar days after receipt, please email info@marissachiara.it and provide:
 

• Your full name;

• Your contact telephone number;

• Your order number;

• The SKU of the item you wish to return, as shown on your receipt or order confirmation;

A clear description of the issue and reason for the return; and

Clear photographs or videos showing the defect, damage, incorrect item, or other relevant issue.

3.2 Approval and return instructions

After we receive and conduct an initial review of your request, we will send you a return authorisation email containing the applicable return procedure and return address.

If your request is approved, you must return the item, together with the original receipt or order confirmation, within 7 calendar days after receiving our return authorisation email.

Please use a trackable shipping method and retain your proof of postage until your return has been received and processed. We are not responsible for returned parcels that are lost, damaged or delayed in transit before they reach our designated return address.

3.3 Return postage and refund

Unless the item is confirmed to be defective, damaged, incorrectly supplied, or materially different from the confirmed order, you are responsible for the return shipping cost, and return shipping charges are not refundable.

If, after inspection, we confirm that the item is defective, damaged, incorrectly supplied, or materially different from the confirmed order, we will reimburse reasonable return postage costs. Please retain and submit the relevant shipping receipt or proof of payment for our review.

After our processing centre receives and inspects the returned item, Customer Service will issue a refund confirmation if the return is approved. The refund will be made to the original payment method used for the order.

We aim to process approved refunds within 30 business days after we receive and inspect the returned item. The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or payment method.

If you have not received an approved refund after 30 business days, please contact your bank or payment provider and provide the refund confirmation details. You may also contact us at info@marissachiara.it for assistance.

4. Items Not Eligible for Exchange, Return or Refund

Subject to applicable law, the following items or circumstances are not eligible for exchange, return or refund:

Products not purchased through the official MARISSA CHIARA Website. Products purchased from physical stores, third-party retailers or other channels cannot be returned or exchanged through the Website;

Sale items, discounted items, promotional items, or items purchased using Website promotional discounts, unless the item is defective, damaged, incorrectly supplied, or materially different from the confirmed order;

Intimate apparel, underwear, socks, hosiery, or other hygiene-sensitive items, where applicable, if opened, tried on in a manner affecting hygiene, worn, or otherwise unsuitable for resale for health or hygiene reasons;

Products that have been worn, used, washed, altered, tailored, processed, stained, damaged, or otherwise handled in a way that makes them unsuitable for resale;

Products with tags, labels, packaging, accessories, seals, or protective materials removed, cut, missing or damaged;

Requests made without a valid order number, receipt, order confirmation, or other reasonable proof of purchase;

Requests made after the applicable request period or items returned after the applicable return deadline; and

Any other item clearly identified on the relevant product page as non-returnable or non-exchangeable, except where the product is defective, damaged, incorrectly supplied, materially different from the confirmed order, or where applicable law provides otherwise.

5. No Return or Refund for Change of Mind

Except as required by applicable law or expressly stated in this policy, we do not accept returns or provide refunds for change of mind, incorrect size selection, personal preference, or any reason unrelated to a product defect, damage, incorrect supply, or material difference from the confirmed order.

We recommend that you review the product description, size guide, measurements, colour information and order details carefully before placing an order. If you need sizing assistance, please contact us before purchase.

6. Inspection and Final Decision

All returned items are subject to inspection by our team. We reserve the right to reject a request where the returned product does not meet the conditions of this policy, including where the item has been worn, washed, altered, damaged, does not retain its original tags, or is returned without prior approval.

Where an item is found not to be defective, damaged, incorrectly supplied, or materially different from the confirmed order, we may return the item to you at your cost, subject to applicable law.

7. Contact Us
For exchange, return, refund or policy enquiries, please contact:

Lamode Holding Limited.
Trading as MARISSA CHIARA
Email: info@marissachiara.it